Service Delivery Policy
Glide Nine provides digital-only services with instant electronic delivery.
Digital Service Delivery
Glide Nine, operated by NINE-A IT SOLUTIONS PRIVATE LIMITED, provides only digital services. All educational content and services are delivered electronically through our online platform.
Company Information:
- Legal Entity Name: NINE-A IT SOLUTIONS PRIVATE LIMITED
- Brand Name: Glide Nine
- Nature of Business: Digital education, online exam preparation, and subscription-based services
- Website: www.glidenine.com
No Physical Shipping: We do not ship any physical products. All services are delivered electronically and accessed through your online account.
1. Digital Service Delivery
Glide Nine, operated by NINE-A IT SOLUTIONS PRIVATE LIMITED, provides only digital services. All products and services are delivered electronically through the platform. No physical goods are shipped.
Delivery Method:
- All services are delivered electronically via the Glide Nine platform
- Access is provided through your registered account
- No physical products or materials are shipped
- Services include online practice questions, mock examinations, and performance analytics
2. Access Timeline
Access to purchased services is typically provided immediately upon successful payment. In certain cases, access may be granted within a short processing window.
Immediate Access:
- Most subscriptions activate instantly
- Access granted upon payment confirmation
- Login credentials work immediately
- All features available right away
Processing Window:
- Some services may require up to 24 hours
- Payment verification may cause delays
- Technical issues are resolved promptly
- Support team available for assistance
3. Service Activation
Upon successful payment, you will receive confirmation via email and your account will be activated with the purchased subscription plan.
Activation Process:
- Payment confirmation sent to registered email
- Account automatically upgraded to purchased plan
- Access to all plan features enabled
- Dashboard updated with subscription details
What You Get:
- Online practice questions and mock examinations
- Performance analytics and dashboards
- Subscription-based educational content
- All features as per your selected plan
4. Support for Access Issues
If you experience any issues accessing your purchased services, please contact our support team immediately.
Common Issues:
- Payment successful but no access granted
- Account not upgraded after purchase
- Login issues after subscription
- Features not available as expected
Resolution:
Our support team typically resolves access issues within 24 hours. Contact us at info@ninea.ai with your payment details and account information.
Need Help with Access?
For delivery or access-related issues, please contact our support team: