Refund & Cancellation Policy
This policy applies to all services offered by Glide Nine, operated by NINE-A IT SOLUTIONS PRIVATE LIMITED.
Understanding Our Refund Policy
This Refund and Cancellation Policy applies to all services offered by Glide Nine, operated by NINE-A IT SOLUTIONS PRIVATE LIMITED. As a provider of digital education services, our refund policy reflects the nature of digital content delivery.
Company Information:
- Legal Entity Name: NINE-A IT SOLUTIONS PRIVATE LIMITED
- Brand Name: Glide Nine
- Nature of Business: Digital education, online exam preparation, and subscription-based services
- Website: www.glidenine.com
All services are delivered electronically. Please read this policy carefully before making a purchase.
1. Subscription Cancellation
Users may cancel their subscriptions at any time. Cancellation will prevent future renewals but does not entitle the user to a refund for the current subscription period.
Cancellation Process:
- Cancellations can be initiated through your account settings
- Cancellation takes effect at the end of the current billing period
- Access to services continues until the end of the paid period
- No refund is provided for the remaining days of the current period
2. Refund Policy
All services provided are digital in nature. Once access to the platform or subscription content is granted, refunds are not provided.
No Refund Policy:
- Digital services are non-refundable once access is granted
- Subscription fees are charged in advance and are non-refundable
- Partial refunds for unused portions of subscriptions are not available
- All sales are final unless otherwise specified
3. Exceptional Circumstances
Refunds may be considered only in cases where payment has been successfully completed but access to the service is not provided due to a technical failure attributable to the platform.
Eligible for Review:
- Payment processed but no access granted
- Technical failure on our platform
- Duplicate charges for the same service
- Billing errors on our end
Not Eligible:
- Change of mind after purchase
- Failure to use the service
- User error or misunderstanding
- Dissatisfaction with content quality
4. Refund Processing
If approved, refunds will be processed to the original payment method within a reasonable processing period.
Processing Timeline:
- Refund requests are reviewed within 5-7 business days
- Approved refunds are processed within 7-10 business days
- Refunds are issued to the original payment method
- Bank processing times may vary (typically 5-10 business days)
Payment Gateway:
All payments are processed through Razorpay. Refund processing times may depend on your bank or payment provider's policies.
Refund-Related Concerns?
For refund-related concerns or questions about this policy, please contact us: