Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Glide Nine.
Our Commitment to Privacy
At Glide Nine, operated by NINE-A IT SOLUTIONS PRIVATE LIMITED, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital education and online exam preparation platform.
Company Information:
- Legal Entity Name: NINE-A IT SOLUTIONS PRIVATE LIMITED
- Brand Name: Glide Nine
- Website: www.glidenine.com
By using Glide Nine, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
We may collect personal information including name, email address, contact details, account data, and platform usage information. Payment-related information is processed securely by third-party payment providers and is not stored on our systems.
Personal Information:
- Name, email address, and contact information
- Educational institution details
- Account credentials and preferences
- Assessment data and performance analytics
Usage Information:
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on our platform
- Features used and interaction patterns
Payment Information:
Payment-related information is processed securely by third-party payment providers such as Razorpay and is not stored on our systems.
2. How We Use Your Information
Collected information is used to provide services, manage subscriptions, improve platform performance, process transactions, and communicate service-related updates.
Service Provision:
- Create and manage your account
- Provide online practice questions and mock examinations
- Generate performance analytics and dashboards
- Deliver subscription-based educational content
Communication & Support:
- Send service updates and notifications
- Provide customer support
- Share educational resources
- Process transactions and manage subscriptions
3. Information Sharing and Disclosure
User information is not sold, rented, or traded to third parties except where required by law or necessary for service delivery.
Limited Sharing Scenarios:
- Service Providers: Trusted third-party service providers who assist in operating our platform
- Payment Processors: Payments are processed via third-party service providers such as Razorpay (their privacy policies govern payment transactions)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent for sharing
4. Data Security
Reasonable administrative, technical, and organizational measures are implemented to protect user data against unauthorized access, disclosure, or misuse.
Technical Safeguards:
- Encryption for data transmission
- Secure data storage practices
- Regular security audits and updates
- Multi-factor authentication support
Operational Security:
- Access controls and role-based permissions
- Regular staff security training
- Incident response procedures
- Compliance with industry standards
5. Your Rights and Choices
Users may request access, correction, or deletion of their personal information by contacting the support team.
Access and Portability:
Request a copy of your personal data in a structured, machine-readable format.
Correction and Updates:
Update or correct your personal information through your account settings or by contacting us at info@ninea.ai.
Deletion:
Request deletion of your account and associated data, subject to legal and contractual obligations.
Communication Preferences:
Opt-out of marketing communications while still receiving important service updates.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations.
Retention Periods:
- Active Accounts: Data retained while your account is active and for a reasonable period thereafter
- Assessment Data: Retained for educational and analytical purposes as long as legally permissible
- Communication Records: Support communications retained for 3 years for quality assurance
- Legal Requirements: Some data may be retained longer to comply with legal obligations
7. Children's Privacy
Our services are designed for educational institutions and are not intended for children under 13 without proper institutional oversight.
Educational Use:
When used in educational settings with students under 18:
- We require appropriate consent from educational institutions
- We limit data collection to what is necessary for educational purposes
- We provide additional privacy protections for student data
- We comply with applicable educational privacy laws (FERPA, COPPA)
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
How We Notify You:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications for significant changes
- Updated "Last Modified" date on this policy
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
Exercise Your Data Rights
You have the right to access, update, or delete your personal information. Contact us to exercise your data protection rights.